Free Candide Essays Man s Purpose - 2279 Words

Man’s Purpose in Candide One of the main purposes of the Enlightenment was to promote reason and rationalism as a way to improve society and politics. However, Voltaire, an influential and famous philosopher and writer during the period of the enlightenment, repeatedly criticized certain aspects of Enlightenment philosophy. In his short story, Candide, Voltaire somewhat harshly attacks the optimism that was so popular between philosophers during this time and instead he decides not to disregard the inescapable presence of the evil that is in nature and humans. In this piece of literature, the protagonist of the story, Candide, experiences extreme changes in his reason and maturity. By the end of Candide’s topographical and philosophical journey, it is evident that Voltaire wanted to emphasize that man’s purpose in the world is not just to simply think about what philosophy is. Instead, Voltaire stresses that man should be an active member of a society that is mor e realistic and that is better suited for him in his variation of beliefs inside a physical and psychological state. It is very clear in the beginning of the story that Voltaire desires to demonstrate both material and mental independence within the individual, which is a job that can typically be accomplished through travel. The story is completely built on a lively and difficult journey that is undertaken by Candide, as well as other characters in the story that are very close to him. As the story continues,Show MoreRelatedFree Candide Essays : Man s Purpose2018 Words   |  9 PagesMan’s Purpose in Candide One of the primary objectives of the Enlightenment was to promote reason and rationalism as a method of achieving social and political reform. However, Voltaire, a powerful and renowned philosopher and writer during the period, often criticized particular aspects of Enlightment philosophy. In his short novel Candide, Voltaire rather sharply attacks the optimism that was so popular among philosophers such as Leibnitz, choosing instead not to ignore the pervasive presence ofRead MoreLeibniz and the Problem of Evil3712 Words   |  15 Pagesperfection are validly not inconsistent with the presence of evil in the world. The aim of this work therefore, is to focus on the modalities of logic, namely, possibility, necessity, and contingency, the problem of evil and how Leibniz deciphers it, free-will, and objections to Leibniz’s claims. Thus, in seeking to do this, I shall thread the following course: 1. 2. 3. 4. 5. 6. A Brief Biography of Gottfried Wilhelm Leibniz The Notion of the Problem of Evil Background to Leibniz’s Theodicy Leibniz’s

Customer Service And An Organization - 1445 Words

Many companies continuously fail in customer service satisfaction for many reasons. As service failures are inevitable, it is important for companies, especially small businesses, to capitalize on learning the importance of reducing service failure. Just as the seed is the core of the fruit, customer service is the core of an organization; its meaning is the primary function for organizations to retain business and discover new ventures. Customer service is the primary source of business-to-customer communication and in many ways, handles company issues via phone, email or on site. Without customer service, it would be extremely difficult for organizations to operate or survive effectively. Companies that provide exceptional customer service skills are more likely to have repeat business from customers. As stated in the article, Customer Service and Its Importance In the Clinical Laboratory, providing excellent service consists of the following components: listen, understand, respect the need for the request, respond, ask if there is anything else you can do, always remain friendly, courteous, and professional (Anderson, 2008). People that have one or more positive experiences with a company will share their experience about that company with others, which will increase business to that company. This is a way of promotion for the organization. More companies, especially small investments, should focus on providing great service to its customers for promotion and increase inShow MoreRelatedCustomer Service : An Organization Essay958 Words   |  4 PagesCustomer service is the by-product of an organization’s desire to satisfy its clientele. It is the way by whic h goods or services are delivered from to the customer in each phase of a transaction. Those providing customer service represent the organization and its values. If there are procedural issues within the organization, it will be reflected in the way in which customer service is perceived. Customer service is integral to an organization’s success, considering even one negative interactionRead MoreThe National Customer Service Organization1258 Words   |  6 PagesThe National Customer Service organization has enhanced its customer service tools over the past three years. The customer service tools have been consolidated from 10 separate platforms into 1 tool that is consistent company-wide. This consolidation lent itself to the National Customer Service Business Intelligence department having the ability to analyze agent performance from a â€Å"One Comcast† perspective. Specifically, the evolution of business intelligence and performance dashboard capabilitiesR ead MoreMarketing And Customer Service : An Organization1114 Words   |  5 Pagesâ€Å"focusing on marketing and customer service†. Where in the employees had extensive training to change the way they performed their jobs by attending a â€Å"Customer First† seminar which is focused on managing people. They give the definition of transformation which gives a feature based on their cases that â€Å"Creating behavioural change is a difficult and long term process that requires management’s concerted and persistent effort†. So based on the reading I would say that organization transformation is theRead MoreMy Organization s Customer Service Model1208 Words   |  5 Pagesdoing well now, while lower performing hospitals are still performing low (Rau, 2015). In this post, I will discuss my organization’s customer service model, evaluate the effectiveness of customer satisfaction initiatives, describe the role of the manager and staff nurse in implem enting customer service, describe how patient satisfaction is measured, and why customer satisfaction is tied to reimbursement. My hospital’s organizational mission is to build and cultivate a culture of excellence thatRead MoreMy Organization s Customer Service Model1230 Words   |  5 Pagesdoing well now, while low performing hospitals are still performing low (Rau, 2015). In this post, I will discuss my organization’s customer service model, evaluate the effectiveness of customer satisfaction initiatives, describe the role of the manager and staff nurse in implementing customer service, describe how patient satisfaction is measured, and why customer satisfaction is tied to reimbursement. My hospital’s organizational mission is to build and cultivate a culture of excellence thatRead MoreUnderstanding Your Organization s Customer Service Guidelines1645 Words   |  7 Pagesdocid=-588724269867897572hl=en (irate customers) ïÆ'Ëœhttp://video.google.com/videoplay?docid=-5677384960392844817hl=en (telephone messages ïÆ'Ëœhttp://www.ipaustralia.gov.au/about/charter_index.shtml ïÆ'Ëœhttp://www.customerservicemanager.com/at-your-service-the-ten-commandments-of-great-customer-service.htm ïÆ'Ëœhttp://www.matrixstandard.com ïÆ'Ëœhttp://all-free-info.com/customer-service TASK 1 – UNDERSTANDING YOUR ORGANISATION Research your workplace standards you should have your organization’s customer service guidelines in yourRead MoreCustomer Centric Organization Of Fast Vision Products And Services1658 Words   |  7 PagesLenscrafters have differentiated themselves as unique providers of fast vision products and services above their competitors. Specifically, the company s strengths are based on its timely ‘glasses in one-hour service, the broad range of brand selection and the great customer experience in their stores. Clients can, thus, be served within an hour through a lab consultation where a customer can choose eyeglasses that meet their most needs. The firm surpasses competitors through offering the latestRead MoreEvaluation Of A Customer Relation Assignment : Observation Of Three Different Healthcare Service Organizations1324 Words   |  6 PagesThis paper discusses the results from a customer relation assignment which was designed to create knowledge through observation of three different healthcare service organizations. This technique provided ample amounts of information on how different healthcare facilities handled costumer relations. The paper is written in a first person experience and covers the following information such as type of the organization and services provided at each of them. Then the paper will continue to explain theRead MoreEvaluation Of Customer Data Detailing Preferences For An Organization s Products And Services ( Oxofrd University Press )916 Words   |  4 Pagesresearch is the collection and evaluation of customer data detailing preferences for an organization’s products and services (Oxofrd University Press). The information gleamed from a market research study con prove very useful in a business’s decision making processes. It is essential for managers to carry our market research as it can determine an organization’s success. Market research allows managers to become familiar with an industry, its potential customers’ need, and the competitive environmentRead More Service quality of hospitality information system Essay1230 Words   |  5 Pages Service quality of hospitality information system has emerged as an important function under discussion for the hospitality industry in IRAN which has been identified as one of the efficient structures for the organizational performance within the competitive marketplace regarding hospitality information system (lewis 1993) .The service quality of hospitality information system provide equivalent services ,establishing high service quality ,supplement customer satisfaction, and enlarge

United Airlines Employees Speak Out Free Essays

United Airlines employees seem utterly incompetent. The recent dog death incident is only the latest in a string of situations in which United employees have screwed up. But the incidents don’t reflect a competence deficit at the airline; they reveal a culture problem — and United’s leaders must take specific actions to fix it. We will write a custom essay sample on United Airlines Employees Speak Out or any similar topic only for you Order Now United Airlines CEO Oscar Munoz must take specific actions to fix the culture problem at his company. The Problem When Dr. David Dao refused to give up his seat on a plane last year, specifically United Express employees under contract carrier Republic Airlines called airport security who ended up dragging him off the plane. Weeks later, a United gate agent refused to allow two young girls to board a plane because their leggings didn’t adhere to the airline’s dress code for â€Å"pass travelers.† And just last week a flight attendant insisted on putting a dog in an overhead bin because its carrier wouldn’t fit under the seat and assured the dog’s owner that it would be fine up there. The dog was found dead upon arrival at the destination. These employee actions are deplorable and quite a disconnect from the company’s brand slogan â€Å"Fly the Friendly Skies.† The employees seem completely opposite from those featured in the company’s recent Olympics advertisements which aimed to show that their superhero-like qualities enabled them to ensure the safe, smooth, and fun passage of Olympic athletes as well as everyday customers. The contrast between the company’s brand aspirations and its actual operations couldn’t be sharper. The Diagnosis Although United’s employees seem to be at fault, the underlying cause is the company’s lack of culture leadership. CEO Oscar Munoz and his fellow leaders are responsible for the huge gap between the company’s brand identity and organizational culture. They have failed to engage, train, and motivate employees adequately and appropriately. Munoz is credited with stabilizing the airline’s workforce after the poorly executed merger of United Airlines and Continental Airlines in 2010 resulted in a widespread lack of trust between the airline’s management and its workers. He also has boosted United’s position in monthly on-time performance rankings of U.S. airlines from near the bottom to middle of the pack or better. But he and other United executives have not been effective in cultivating the culture at the company. In fact, they have contributed to an unhealthy and poor-performing corporate culture by: Making vapid promises and setting vague values. After the disaster with Dr. Dao, the airline rewrote its overbooking policies and promised to empower employees to act in the moment to put customers first. Munoz pledged that â€Å"every customer deserves to be treated with the highest levels of service and the deepest sense of dignity and respect.† The company initiated a new employee training program called â€Å"core4† to emphasize the company’s four core values: caring, safe, dependable, and efficient. Clearly the recent dog death, along with several other incidents in the past year involving pets being delivered to incorrect destinations and/or dying while under United’s care and the fact that the airline remains among the highest of U.S. airlines for complaints, indicate that whatever changes the leaders have implemented have not delivered on their promises. The training has not been effective and its values are at best aspirational and more likely inconsequential. Prioritizing operational performance over employees. United’s on-time and financial performance gains seem to have been achieved on the backs of its employees. On online forums, flight attendants routinely complain about what they view as deliberate understaffing. This, combined with the increase in quick turns due to more aggressive flight scheduling, means that attendants have too much to do in too short of a time during the boarding process. They aren’t paid until the aircraft pushes back from the gate and they’re held accountable for departures delayed by lack of in-cabin readiness. It’s easy to see why they often rush through procedures and indiscriminately follow procedures. Not respecting or listening to employees. United recently announced that it would discontinue quarterly bonus payments to most employees and would replace them with a lottery-based system in which those who qualified for the lottery through participation in the core4 program could win prizes. When employees responded in an uproar, Munoz explained that the program’s intent was â€Å"to spice up the process a little bit.† His comments suggest that leaders view employee compensation as something needing an injection of fun instead of understanding its role in meaningfully engaging employees and contributing to their livelihood. Also his statement, â€Å"We’ll be working over the next couple weeks to make sure we get input from people at all levels,† suggests that employees were not adequately consulted during the conception of the change. Recommendations Setting prescriptive values. Setting policies and procedures do not help to anticipate every customer and also dictate the appropriate employee’s response. Employees must be guided by clear and prescriptive values that help them determine how to handle unforeseen or difficult situations. Vague values such as â€Å"caring† don’t provide the specificity that employees need to help them make the right in-the-moment decisions. But if United’s leaders were to articulate and abide by values such as â€Å"listen carefully and respond respectfully,† they would increase the likelihood that customers would be treated appropriately. Empowering and equipping employees. It’s important for employees to develop emotional intelligence and learn effective communication skills, their hands shouldn’t be tied by restrictive policies that dictate certain customer handling and they shouldn’t face serious consequences for improvising when the situation calls for it. Moods and emotions influence how well the employee follow the decision process. Leaders should let the employee to have the freedom to make the judgment. Aligning employee experience and customer experience. Employees can and will only deliver an experience to customers that they experience themselves , so leaders must train employees the way they want employees to treat customers. Therefore, managers should motivate their employees. If managers only follow procedures and don’t take the time to understand what their employees need, employees are going to operate by the book regardless of what customers might really need. If employees are treated as if their behavior is less important than airline performance, they will care less about customers’ well-being and more about on-time departures and efficient operations. This will affect the company’s profit growth. But if leaders listen, value, and trust their employees, Employees will likely to listen to, value, and maintain loyalty of the customers. How to cite United Airlines Employees Speak Out, Papers